Cleaning Policy

At Clean With Cloovi, we don’t just clean — we care. Every job is a reflection of our promise to deliver excellence, professionalism, and peace of mind. Please read through our cleaning policies below to learn how we keep our standards high and your satisfaction guaranteed.

Have Questions? Contact us

Quality Assurance Promise –

Our Gold Standard

We take quality seriously. Every Clean With Cloovi clean is backed by our Quality Assurance Promise:

✅ We follow a detailed checklist for every service. To access our checklist, please CLICK HERE
✅ We train and monitor all cleaners for consistency and reliability
✅ We conduct random quality control checks
✅ We welcome your feedback and take it to heart

Not satisfied? Let us know within 24 hours, and we’ll come back to make it right — free of charge.
Your trust is our priority. We aim to deliver five-star results, every time. That’s the Cloovi promise. ✨

Your privacy is paramount. All client information, including keys and codes, is securely stored and never shared. Our cleaners are background-checked and trained to respect your space. 🛡️

Cancellation & Rescheduling

We understand that things come up! Life happens — and we aim to be flexible while maintaining fairness for our team’s time 🕒. Clean With Cloovi requires clients to notify us at least 24 hours in advance of any cancellations or rescheduling needs 📞. If a cancellation is made within that 48-hour window, unfortunately, the deposit will not be refunded 💸. However, clients are welcome to reschedule their appointment instead, and we’ll happily apply the deposit to the new booking 📆. In the rare event that we need to cancel your appointment without prior notice, we will fully refund your deposit as part of our commitment to professionalism and respect 🙏. We appreciate your understanding as we work to serve all clients with reliability and care 💛.

Equipment & Supplies

We arrive fully equipped with professional-grade tools and eco-friendly products 🪣. If you’d prefer we use your own cleaning supplies or equipment, just let us know ahead of time 🧴. For specialty jobs, additional equipment may be required, and we’ll always discuss those costs with you in advance 💬.

Photo Sharing

As part of our quality control process, we may take before and after photos of your space 📷. These images are used strictly for internal records and training purposes. We will never share any photos publicly without your consent 📝.

Access to Property

To avoid delays, please ensure we have clear access to the property at the scheduled time. If our team is unable to enter within 15 minutes of arrival and cannot reach you, this may be treated as a cancellation ⌛.

Insurance & Liability

CleanWithCloovi is fully insured and bonded. Any issues should be reported within 24 hours for prompt resolution. 🛡️

Commercial Cleaning Policy

Booking & Walkthroughs

All new commercial services require an in-person walkthrough prior to scheduling. This allows us to assess the property, confirm service scope, and provide an accurate, fixed quote.
We recommend booking services at least 48 hours in advance to secure your preferred time.

Access & Security

Clients must provide timely access to the property, including any keys, codes, or fobs needed.
Our team will secure the property after each service unless other arrangements have been confirmed in writing.
All access information is stored securely and used solely for the purpose of fulfilling your service.

Cancellation & Rescheduling

We require at least 24 hours’ notice for cancellations or rescheduling.
Frequent last-minute changes may result in adjustments to your scheduling priority.
If our team is unable to access the property within 30 minutes of arrival and cannot reach you, the visit may be treated as a paid cancellation.

Client Responsibilities

We want your cleaning service to run as smoothly as possible and deliver the best results every time. To help us do that, we ask that you:

Make sure our team has safe, unobstructed access to all areas.
Share any special requests or updates about the space before your appointment.
Let us know about any safety concerns or changes in how the facility is being used.

Payment Terms

Invoices are issued monthly and payable within 15 days.
We accept e-transfers, credit/debit cards, and direct deposit.
For regular contracts, we’re happy to set up automated billing so payments are one less thing to think about.

Residential Cleaning Policy

Preparation Guidelines

To help us clean efficiently, please declutter surfaces and floors before our arrival. If you'd like us to clean inside appliances or perform add-on services, let us know during booking. 🧹

Pets And Kids

We adore kids and pets! For everyone's safety, please supervise children and secure pets during our visit. 🐶👶

Access to Property

Payment

Payment is due upon completion of service 💸. We accept e-transfers, credit/debit cards, and direct deposit. We do not accept Cheques/Cash Payments. For clients on recurring plans, we can set up secure, automatic billing for convenience 🧾. All payments are processed securely and receipts are available upon request.