Cleaning Policy

At Clean With Cloovi, we don’t just clean — we care. Every job is a reflection of our promise to deliver excellence, professionalism, and peace of mind. Please read through our cleaning policies below to learn how we keep our standards high and your satisfaction guaranteed.

Have Questions? Contact us

Quality Assurance Promise –

Our Gold Standard

We take quality seriously. Every Clean With Cloovi clean is backed by our Quality Assurance Promise:

✅ We follow a detailed checklist for every service. To access our checklist, please CLICK HERE
✅ We train and monitor all cleaners for consistency and reliability
✅ We conduct random quality control checks
✅ We welcome your feedback and take it to heart

Not satisfied? Let us know within 24 hours, and we’ll come back to make it right — free of charge.
Your trust is our priority. We aim to deliver five-star results, every time. That’s the Cloovi promise. ✨

Your home is your private space 🔐, and we treat it that way. All client information is kept confidential. Keys, codes, and personal details are securely stored and never shared. Our cleaners are background-checked and trained to work respectfully in every space. 🙋‍♀️

Cancellation & Rescheduling

We understand that things come up! Life happens — and we aim to be flexible while maintaining fairness for our team’s time 🕒.

Clean With Cloovi requires clients to notify us at least 48 hours in advance of any cancellations or rescheduling needs 📞. If a cancellation is made within that 48-hour window, unfortunately, the deposit will not be refunded 💸. However, clients are welcome to reschedule their appointment instead, and we’ll happily apply the deposit to the new booking 📆.

In the rare event that we need to cancel your appointment without prior notice, we will fully refund your deposit as part of our commitment to professionalism and respect 🙏.

We appreciate your understanding as we work to serve all clients with reliability and care 💛.

Pet Policy

We love pets, but we also want to ensure a safe and stress-free environment for both your animals and our team 🐕. Please let us know in advance if pets will be present and secure them during the clean. If your pet has special needs or behavioral concerns, we’re happy to work with you to find the best solution ❤️.

Equipment & Supplies

We arrive fully equipped with professional-grade tools and eco-friendly products 🪣. If you’d prefer we use your own cleaning supplies or equipment, just let us know ahead of time 🧴. For specialty jobs, additional equipment may be required, and we’ll always discuss those costs with you in advance 💬.

Photo Sharing

As part of our quality control process, we may take before and after photos of your space 📷. These images are used strictly for internal records and training purposes. We will never share any photos publicly without your consent 📝.

Access to Property

To avoid delays, please ensure we have clear access to the property at the scheduled time. If our team is unable to enter within 15 minutes of arrival and cannot reach you, this may be treated as a cancellation ⌛.

Payment

Payment is due upon completion of service 💸. We accept e-transfers, credit/debit cards, and direct deposit. We do not accept Cheques/Cash Payments. For clients on recurring plans, we can set up secure, automatic billing for convenience 🧾. All payments are processed securely and receipts are available upon request.